Refund policy
Right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason and at no cost other than the cost of returning the parcel.
To withdraw, complete the withdrawal form or send us a plain statement by email. Return the goods within 14 days of notifying us.
We refund the full amount paid, including the original delivery cost, within 14 days of receiving your withdrawal statement, using the same payment method you used.
Important for cosmetics
Sealed cosmetic products that have been unsealed after delivery cannot be returned for health and hygiene reasons. Unopened products in their original packaging can be returned without any problem.
Complaints
If a product arrives damaged, faulty or is not what you ordered, send a complaint to our email with your order number and a photo.
- We reply to complaints within 8 days of receipt.
- Accepted complaints are resolved within 15 days of receipt.
Out-of-court dispute resolution
Consumer disputes may be resolved out of court through mediation before the bodies listed by the Serbian ministry responsible for consumer protection.
Return address
Kraljevića Marka 28, 21000 Novi Sad, Serbia